Diagnostic
A directional diagnostic for a single function or process.
A short directional diagnostic for senior teams considering how to handle a function or process: offshore it, automate it, improve it where it sits — or all three, in sequence. Twenty questions about the work, the readiness to execute, and the drivers behind the decision.
The output is a recommended starting point, not a verdict — with the natural next step articulated and the score that would change the answer named explicitly.
The output is sharper the narrower the scope. Run it once per function rather than once for the whole organisation. Where leaders take it on the same function and diverge, that divergence is itself the most useful signal.